Leaders who don’t wait to find out what’s possible.
Nicole shook up the way our team approached a huge business challenge. She helped us reframe our problem to create ample space for the team to confidently brainstorm and bring robust potential solutions to the table.
— Kelly Kross, Vice President Strategy & Insights, EpsilonA Dallas-area Chick-fil-A franchise operator brought Nicole in to work with a young leadership team — people who were new to their roles, hungry to learn, and carrying the real responsibility of leading store employees with widely varying backgrounds and experience levels.
What made this engagement stand out was their vulnerability. They showed up willing to be honest about what they didn't know yet. And because we worked together quarterly — building on each session rather than starting over — the growth was cumulative. Confidence built on confidence. By the end, they had a shared language for feedback and accountability, a process for tackling operational challenges as a team, and the kind of trust that only comes from doing hard things together over time.
In the field with Chick-fil-A
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